Thursday, August 7, 2008

Streamyx HTTP Throttling

Just filed a complaint to both Streamyx help desk and SKMM Consumer Complaints Bureau. Listed below is the contents of the complaint:
"TM started to throttle HTTP downloads of Streamyx services in Bukit Beruang area, Melaka to only average 24KB/s, which accounts for only 18.75% of max achievable speed effective on 1 August 2008. The throttling took place from 1pm to 1am daily until today according to my speculation. I have been using this service for academic purpose, the throttling has interfered with that purpose. Also, it is a serious violation against the policy of Streamyx service as has been stated to its users. The throttling also affects other users in my area, so I strongly urge the management involved to restore the speed of the said service back to its normal state. Please do not take this complaint lightly and update us on any status changes whenever possible through email or contact number."

The service has been restored back to its normal speed on 10 August 2008.